Your agreement is with your personal trainer/ coach (the “Coach,” “our”) who delivers your training whether it be face to face or virtually. These Terms and Conditions form part of your agreement with the Coach. You understand that the Coach is self-employed, and you are entering into a contract with them and them alone. Your instructions to commence personal training, group training or nutrition coaching will constitute acceptance of these Terms and Conditions when you will become a client (a “Client” or “you”). You are asked to pay special attention to the provisions related to cancellations. This does not affect your statutory rights.

The guidelines outlined below are to ensure that the relationship between the Coach and Client and the responsibilities of both parties are clearly appreciated and understood.

Coaching packages are priced for 48 weeks over a year, to incorporate 4 weeks holiday, illness or 4 weeks free coaching per year.

Coach’s Responsibilities:

1. The Coach will use their skills and knowledge to design a safe programme of exercise that will take into account your lifestyle, personal goals, fitness levels and medical history.
2. The Coach will provide the coaching, supervision, advice, and support that you will need to achieve your goals.
3. You understand that the results of any fitness or nutrition programme/ protocol cannot be guaranteed. Your progress depends on your effort and co-operation in and outside of the sessions. In particular you acknowledge that individual results may vary, and no particular result is guaranteed by your Coach.
4. All Client information will be kept strictly private and confidential.
5. The Coach will ensure that photos, films or information is shared in only those ways consented to by the Client. The Client can choose to erase all images or withdraw consent at any time by contacting the Coach.

Client’s Responsibilities:

1. It is understood between you and your Coach that both must commit to your training programme 100% for you to achieve results.
2. The client is expected to work to the best of their ability in each session, be coachable and follow advice and instructions given.
3. The Client is ready to train with the right mindset as soon as they enter the site.
4. The Client is accountable for their bookings.
5. The Client will know which session they are booked in to so they know what to expect from said session. e.g. upper body, conditioning etc. 
6. If you are unwell and unable to train at a satisfactory level, you will not come to training until you are feeling better.
7. You are required to arrive on time/ be ready upon the Coach arrival each Session so that the full training plan is achieved on each visit.
8. You are required to wear appropriate clothing and footwear.
9. You are required to complete a Physical Activity Readiness Questionnaire (a “PARQ”) before undertaking your first personal training session.
10. Your Coach may require a letter of ‘medical clearance’ from your GP.
11. You understand and agree that it is your responsibility to inform the Coach of any conditions or changes to your health, now and ongoing, which might affect your ability to exercise safely and with minimal risk of injury. This information should be presented at least 24 hours before the client’s next session so the coach can plan accordingly.  
12. If your Coach requires further medical information from a practitioner, you must provide such details.
13. You understand that there are inherent risks in participating in a programme of strenuous exercise. If you sustain or claim to sustain any injury while participating in training, you acknowledge that the Coach is not responsible, except where the injury was caused by his/her gross negligence or intentional act.
14. Your Coach cannot be held liable in any way for undeclared or unknown medical conditions.

Payment, Cancellations and Refunds

1. Sessions are offered in monthly packages. These are paid for monthly via Direct Debit.
2. There is a 1 month notice cancellation policy.
3. If the client wishes to cancel mid calendar month and all subsequent sessions immediately, they understand that there will be no refund given for the cancellation.
4. If the Client cancels their Direct Debit within 24hrs of their next Session, this will be considered a cancelled Session and will also need to be paid for, in full.
5. 12 hours’ notice of cancellation or postponement is required for all appointments. Notice of less than 12 hours will mean you’ll lose a credit (session)
6. Rescheduled Sessions or Sessions cancelled with over 12hrs notices that cannot be accommodated within the same 28 days should be used as soon as possible as the credits cannot be carried over to the next 28 days – i.e. If you pay for 8 sessions per month and miss 2 sessions that paid month you will still only have 8 sessions next month.  

Lateness Policy

1. If the Client is late the Session cannot be extended and will end at the appointed time.
2. If the Client is 15 minutes or more late for a session, the session shall be forfeited entirely and will be non-refundable.
3. If the Coach is late additional time will be added to the Session or to subsequent Sessions.

Health and Safety

1. Your Coach has public liability insurance cover.

General

1. You understand that in the unlikely event of your Coach being unable to continue your training, for any reason, you can request a full refund from your Coach for any unfulfilled Sessions.
2. The Coach has the right to change these Terms and Conditions, for example, to be able to offer new services or as required by law. The Coach will notify you of any change.
3. You are responsible for keeping all your contact information and marketing preferences up to date with the Coach. To comply with the Data Protection Act 1998, the Coach will only do what you ask him/her to do, or what you have given him/her permission to do with any personal or sensitive information held about you. More information can be found in the “Tallis Fitness” Privacy Policy.
4. Certain locations used by the Coach may incur an additional charge which the Client will have to cover. The Coach will inform the Client of this before the Session commences. E.g. Swimming pool.
5. In compliance with the new GDPR law, Clients may refer to our Privacy Policy on the “Tallis Fitness” website.
6. This agreement is governed by the laws of England and Wales and is subject to the jurisdiction of the English courts.